comet-melrose

Customer Success Manager

Cyprus, LimassolIsrael, Tel AvivCustomer Success

BridgerPay allows any business to connect their website to a PCI Level-1 end-to-end payment operations platform with 500+ ready-made connections. Merchants are thus able to leverage multiple payment providers, a centralized admin, and powerful reports to reach new markets, lower their processing fees, and rescue declined transactions in real-time. We are looking for a professional Customer Success Manager who will be responsible for developing a positive customer support experience and strengthening the bonds with our clients. The successful candidate will have the opportunity to work in a challenging environment that offers opportunities for growth, training, and professional development.


Main duties and responsibilities:

  • Assisting customers with setting up and using our platform effectively 
  • Promoting the value of the product
  • Training customers
  • Evaluating and analyzing customer needs
  • Building trust with clients
  • Onboarding new clients
  • Acting as a customer advocate
  • Encouraging customers to upgrade their product
  • Promoting customer loyalty


Requirements

  • Proven work experience as Customer Success Manager or similar role - Fintech sector experience is a plus
  • Ability to handle issues in an effective manner
  • Excellent English verbal and written communication skills – any additional language (e.g., Hebrew; Arabic), is an advantage
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to work independently, strong organizational and time management skills 
  • Customer service-oriented, professional and resourceful
  • Proven ability to tactfully handle customer inquiries and negotiations

What we offer

  • An attractive remuneration package based on qualifications and experience
  • Employee Share Option Plan (ESOP)
  • Modern and neat office with coffee and a fully stocked fridge
  • Lavish breakfast served every morning
  • We have a Playstation 😁
  • Top-notch engineering team ready to help you anytime
  • Friendly atmosphere
  • Casual dress-code
  • Regular team events and outings
  • Medical Insurance
  • Your birthday off! 🎂
Apply Now

BridgerPay is the world’s first Payment Operations Platform, built to automate the payment flows of your business with a Lego-like interface, so you can connect any payment method or tool, boost revenue, and optimize your payment experience.

Eleftherias street, 153
Limassol, 3042, Cyprus
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BridgerPay is not a PSP (payment service provider), or an acquiring service, and we do not provide any processing merchant accounts. Bridger is a SaaS (software-as-a-service) company that allows businesses to utilise one API to consume all payments from any method or provider that is connected within BridgerPay’s ecosystem.