Customer Success Officer

Job overview

• Develops Healthy Customer Relationship
• Enhances Customer Training
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients
• Onboard New Clients
• Acts as a Customer Advocate
• Encourages Customers to Upgrade their Products
• Promotes Customer Loyalty

Requirements

• Experience in customer support, ideally, but not limited to the banking or corporate services industry
• Proven track record of offering excellent customer support
• Driven and self-motivated to reach targets
• Ability to work independently, and possess strong organizational, time management and communication skills
• Customer service-oriented, professional and resourceful
• Proven ability to tactfully handle customer inquiries and negotiations
• Past experience working with CRM systems and/or in-house software programs
• Knowledge of English is a must and Russian as a plus
• The successful candidate will have the opportunity to work in a challenging and developing working environment that offers opportunities for growth, training and professional development

What we offer

• Modern and neat office in Limassol Centre with coffee and fridge full of snacks and cold soda. We have a PlayStation as well 😁
• Strong and helpful engineer team who will help you anytime
• Friendly atmosphere
• Work hard, Chill harder! That’s our motto
• No dress-code