comet-melrose

Customer Success Officer

Cyprus, LimassolSupport

The Professional Services group at BRIDGER addresses our customers' end-to-end technical needs, from pre-sales and integration assistance to post-sales support and analytics. You’ll be part of our dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.

Job overview

  • Develops Healthy Customer Relationship
  • Enhances Customer Training
  • Evaluates and Analyzes Customer Needs
  • Builds Trust and Transparency with Clients
  • Onboard New Clients
  • Acts as a Customer Advocate
  • Encourages Customers to Upgrade their Products
  • Promotes Customer Loyalty

Requirements

  • Experience in customer support, ideally, but not limited to the banking or corporate services industry
  • Proven track record of offering excellent customer support
  • Driven and self-motivated to reach targets
  • Ability to work independently, and possess strong organizational, time management and communication skills
  • Customer service-oriented, professional and resourceful
  • Proven ability to tactfully handle customer inquiries and negotiations
  • Past experience working with CRM systems and/or in-house software programs
  • Knowledge of English is a must and Russian as a plus
  • The successful candidate will have the opportunity to work in a challenging and developing working environment that offers opportunities for growth, training and professional development

What we offer

  • Modern and neat office in Limassol Centre with coffee and fridge full of snacks and cold soda. We have a PlayStation as well 😁
  • Strong and helpful engineer team who will help you anytime
  • Friendly atmosphere
  • Work hard, Chill harder! That’s our motto
  • No dress-code
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Eleftherias street, 153
Limassol, 3042, Cyprus
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