Enterprise Account Manager (Hebrew Speaker)

About BridgerPay

BridgerPay is an AI-powered payment orchestration platform with 1,000+ connections across 185+ countries. Bridger Retry™ recovers declined payments and improves approval rates for retail, eCommerce, travel, gaming, and SaaS businesses all from one place. 

About the role

You will own BridgerPay's Israeli enterprise portfolio end to end: the relationships, the revenue and the growth. This is a commercial role, not a support role. You will be measured on how much each account grows, how many renew, and how deep we go inside each client's payment stack.

You will be the senior BridgerPay contact for C-level, finance and payments leaders at large Israeli companies. You will speak their language, literally and commercially, and turn their roadmap into new volume, new geographies and new products on our platform. You report to the COO and work daily with Sales, Product, Integrations and Support.

Main duties & responsibilities

Relationships

● Own a portfolio of Israeli enterprise accounts as their single senior point of contact.

● Build multi-threaded relationships across C-level, finance, payments and tech teams in each account.

● Run quarterly business reviews with performance data, approval-rate analysis and a forward plan.

● Spend regular time with clients in Israel, in person.

Growth and revenue

● Grow revenue per account through new PSPs, payment methods, geographies, volume and add-on products.

● Build an account plan for every client and a pipeline of expansion opportunities.

● Lead commercial discussions on upsells, renewals and repricing, with support from the COO and Legal.

● Spot churn risk early and run a recovery plan before it turns into a lost account.

Delivery

● Own onboarding and implementation of new accounts and new products, from kickoff to live traffic.

● Lead product demos and training for client teams.

● Be the client's voice inside BridgerPay: escalate issues, push roadmap needs to Product, and close the loop.

● Handle escalations with Support and Integrations until they are resolved.

● Follow BridgerPay's security, data protection and confidentiality policies in every client interaction.

How success is measured

● Net revenue retention: Revenue from your portfolio this year vs. last year, including upsells and losses.

● Expansion revenue: New revenue from upsells, new PSPs, new geographies and add-on products.

● Gross retention: Share of portfolio revenue that renews.

● Time to live: Days from signed contract to live traffic on new accounts and products.

● Account coverage: QBRs held and stakeholders engaged per account.

Skills & qualifications

Must have

● Native-level Hebrew and fluent English, written and spoken.

● 4+ years managing enterprise accounts in payments, fintech or B2B SaaS, with a track record of growing revenue inside existing clients.

● Hands-on knowledge of the payments chain: PSPs, acquirers, APMs, approval rates, chargebacks and routing.

● Experience leading commercial conversations with senior stakeholders, including pricing and renewals.

● Comfort with data: you can read transaction and approval-rate reports and turn them into a plan the client buys into.

● Willingness to travel to Israel regularly.

Nice to have

● An existing network in Israeli enterprise, travel, e-commerce or mobility companies.

● Experience at a PSP, acquirer or payment orchestration platform.

● Experience with a CRM (HubSpot or similar) and with running account plans and QBRs.

BridgerPay offers: 

● Competitive base salary plus a performance bonus tied to portfolio growth and retention.

● Breakfast, lunch allowance and a day off on your birthday.

● Private medical insurance.

● ESOP (Employee Share Option Plan).

● A modern Limassol office with a pool, snacks and team events.

● Employee Referral Programme.

All applications are treated with strict confidentiality. Only shortlisted candidates will be contacted.