comet-melrose

Support Specialist (Thailand, Hong Kong, Philippines)

RemoteCustomer Support

As a part of our growing multilingual User Operations team, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Bridger experience. Many of our User Operations team members also go on to specialize in support topics like payments, sales, and product.

Job description

Deliver incredible experiences to Bridger users.

Bridger is live on 4 continents with over 30 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world.

While helping our users, the User Operations team works closely with every part of Bridger, learning the intricacies of how we build products, manage payments, launch new methods, and keep users happy.

As a part of our growing multilingual User Operations team, you’ll spend most of your time interacting with our users and ensuring that they have a stellar Bridger experience. Many of our User Operations team members also go on to specialize in support topics like payments, sales, and product.

If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!

You will

  • Spend the majority of your time interacting with Bridger merchants by email, skype, and occasionally by phone.
  • Optimize our internal and external documentation and processes surrounding a host of products.
  • Work closely with other teams to improve our product offerings and messaging around new products.
  • Spend some time analyzing our processes and instigating changes to help scale our operations.
  • Gain unique insights into how businesses on Bridger scale and operate.
  • Have an opportunity to learn how Bridger operates from the ground up and make a real impact on the future of the organization.

We’re looking for someone who

  • Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English).
  • Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how Bridger works to a range of audiences.
  • Can empathize with users and quickly grasp the issues they’re facing.
  • Enjoys the puzzle of solving open-ended problems.
  • Loves constantly learning about a changing technical product, even when it’s a little out of your depth.
  • Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.

You should include these in your application

  • Your background and accomplishments.
  • Why you want to work in this role.
  • Languages you’d be comfortable communicating in beyond English if any.

What we offer

  • Modern and neat office in Limassol Centre with coffee and fridge full of snacks and cold soda.
  • We have a Playstation as well 😁
  • Strong and helpful engineer team who will help you anytime.
  • Friendly atmosphere.
  • Work hard, Chill harder! That’s our motto.
  • No dress-code.
  • The company provides a relocation package.


Apply Now

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Eleftherias street, 153
Limassol, 3042, Cyprus
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